Our current average turnout time for building and shipping orders is approximately 1-2 weeks. In most cases, depending on ordered items and quantities, your order might ship much sooner. We don't like to over promise!
Please also note that some shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All orders are shipped via United State Post Office (USPS) as First Class Mail or Priority mail with an average delivery of 3 to 5 days (unless otherwise specified). Tracking information will be sent to customers at the time of your order completion and shipping.
You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.